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Cost of Quality Webinar



Understanding the intricacies of the Cost of Quality (CoQ) is pivotal for organizations striving to achieve ISO compliance, be profitable, and deliver superior products and services. In this enlightening webinar, ASQ Instructor Doug Wood simplifies the complex world of managing Cost of Quality within ISO 9001 facilities, uncovering both hidden risks and promising opportunities.

Learning objectives:

  • What does ISO 9001 say about Cost of Quality?
  • How to choose Cost of Quality metrics that support risk-based thinking
  • What goes into a quality cost metric (and what should be left out)?
  • How to sell the importance of measuring CoQ to management
  • How to avoid CoQ pitfalls and reap the payoffs
Note: this is not an official ASQ-sponsored event. It is an education webinar open to all.

Share this URL with your teammates!  This session is for:

  • Quality and Operations Managers, Plant & General Managers, Managing Directors
  • Financial Managers, Analysts & Controllers
  • Lean, Innovation, and Continuous Improvement Personnel

About the Speaker:  Douglas Wood, ASQ Instructor/CQE, SSBB, CMQ/OE, CQA, CQPA and Principal of DC Wood Consulting

Doug WoodHaving taught over 100 ASQ classes, Doug is a popular instructor, renowned author, and recognized Quality expert. Currently the ASQ Vice Chair, Quality Management Division and principal of DC Wood Consulting, he works with clients in manufacturing, healthcare, and transactional businesses.

Wood is an industrial engineer, a Six Sigma Black Belt, and holds ASQ CQE and CMQ/OE certifications. His publications include:

  • The Certified Manager of Quality/ Organizational Excellence (CMQOE ) Handbook 5th Edition (ASQ Press, 2021 - co-editor)
  • The Executive Guide to Understanding and Implementing Quality Cost Programs, (ASQ Press 2007 - author)
  • Principles of Quality Cost: Financial Measures for Strategic Implementation of Quality Management" 4th ed. (ASQ Press 2013 - editor)

Watch the Replay